International Orders





Voltage and Plug Types


Please note that the AC adapter has a universal voltage (it will work 100-240V), but it is fitted with a US plug. You can buy a plug adapter to fit your local sockets pins on Ebay for about $4.
In response to customer demand Wirelesss Whiskers ships internationally and has customers in over 30 countries. We ship directly to international customers and offer the same terms and warranty as for North America. However our Service department is located in the US and should it become necessary to return a product for warranty or any other reason, it is the responsiblility of international customers to cover all shipping costs to/from the USA. Note Canadian customers are covered for warranty shipping costs the same as US customers. In all cases the customer is responsible for any tariffs, import fees, taxes or other charges imposed by customs or local authorities. For full details see our policies page. We do not collect taxes, tariffs, duties or local sales taxes for international orders. The customer is responsible for all such fees if applicable. Frequently these fees are collected by the carrier or local government at the time of delivery.

Delivery


We use the lowest cost shipping method for international customers (USPS International with tracking) and charge our actual S&H cost without markup. To most locations the delivery time is 6-10 business days. Business days are Mon-Fri excluding national holidays. This delivery time is stated by USPS, however in our experience delivery can sometimes take longer and tracking data from USPS is infrequently updated. In summary the service is reliable but can sometimes be slower and does not have real time tracking, so please be aware of this. It is uneconomical to use carriers such as UPS and FedEx because they charge more than the product cost.

If you have any additional questions please contact Sales.
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