Frequently Asked Questions (FAQs)





Pets


Wireless Whiskers® is intended for cats and small dogs up to 18 inches (45 cm) tall (floor to top of head). The pet feeder may also be used for certain other types of pets, provided they are of similar size and can safely wear a collar fitted with a wireless tag. Please consult your veterinarian. The feeder is not suitable for dog breeds with exceptionally long necks. For proper operation the distance from the tip of your dog's nose to the front of their collar should be 6 inches (15 cm) or less (when eating from a bowl).

Food Types


Use your AutoDiet™ Pet feeder with dry food only. Wet/moist Cat or Dog foods are not suitable due to spoiling.

Instructional Videos, Guides and Manuals


The following videos and manuals will help you get the most from your AutoDiet™ Smart Feeder:


Previous Model Documentation


Click on the following links to download prevoius model documentation:

Do pets need to wear wireless tags


Without a wireless tag the feeder operates similar to a gravity feeder. This is fine if you want to allow unlimited feeding or lock out a pet without a tag. However for the advanced access control and diet features to work a tag must be worn.

Can the feeder use batteries?


The feeder comes with an AC power adapter. You can also install 4 D size battery for battery operation or back up in the event of a power outage.

Diet Control


Wireless Whiskers® is for everyday use and will automatically put your pet(s) on a normal diet, maintaining their present weight. If weight loss or increase is desired; the AutoDiet™ settings allow you to customize a suitable diet for any pet with just a few keystrokes.

Access Control


The feeder can be use to allow or lock out pets as you desire. This is useful for keeping the dog out of the cat's food or to set up separate feed stations for pets with different food types. Examples: prescription, cat/dog or kitten/puppy food.

Do the same color tags interfere?


No. The tags have a chip with more than 100 billion codes. The tags will not interfere regardless of color or use on multiple feeders.

How does the feeder prevent gorging/vomiting


The Portion Control feature allows you to divide the allowance into up to 24 small portions that are metered out gradually during the day. You can also prevent feeding overnight.

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What if a Greedy Pet pushes a timid one out?


If one pet pushes another out, then the feeder will instantly detect the new pet's tag and start accruing against their allowance. If the new pet has no allowance or is locked out: the feeder doors will shut. The gap between the two doors forms a trough only big enough for one head so pets cannot feed at the same time.

Operating more than one feeder


More than one Wireless Whiskers® AutoDiet™ SMART Feeder may be operated at the same location. This is useful for pets with different dietary needs; such as cats and dogs, kittens/pups or prescription formulations. Each pet feeder can be set to allow/exclude access as desired. One AutoDiet™ Smart feeder can feed up to 8 pets.

Measurements


The feeder measures approximately 16 x 9 x 16 inches (l x w x h) and will hold about 5 lbs of dry food. The feeder does not use cups, ounces or gram measurements, it is fully automatic and directly measures how much your pets habitually eat over a 1-3 day selectable calibration period. Your pet's allowance and weight can then be simply adjusted using the Adjust AutoDiet™ feature which allows you to individually tailor each pet's allowance in 10% increments (up or down) until they reach the perfect weight. While it is possible to convert cups to equivalent settings, it is not necessary or recommended. The feeder can completely and accurately control your pet's diet without the need for arbitary cup measurements. It is sort of like the difference between an automatic and stick shift car. (Click to see How it Works).
Healthy weight control
Overweight Pet
For Everyday Use
or for Dieting
 

How strong is the feeder?


The feeder is very strong. The doors and feed tube are made from Polycarbonate (the same material as bulletproof glass) and cannot be damaged by your pet. The feed tube is held onto the body with steel thumbscrews and cannot be knocked off. The cover requires thumbs to remove.

Certifications and Quality


Wireless Whiskers® AutoDiet™ feeder meets the highest quality standards and is CE, FCC, ETSI and IC certified and Lab tested.
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